Ever wonder where you are on budget? Are you actually estimating enough to do a project? How about the timeline, is it actually do-able? Where is the Creative Brief? What’s the next deliverable? Who’s working on my projects?? Or, Oh, that was due today? And one of my favorites, Why do the AE’s have their own individual process and why is it different on every type of project?? Reports in Excel or Google Drive? Where is your Time?

Almost every agency at one time or another experiences growing pains and almost every agency I’ve worked with has asked these very same questions. They then come to a cross roads, do it and do it right or continue with status quo.

Once you’ve reached a point where you have 10 or more employees, it’s time to stop, take a step back and look at what’s broken. 95% of the time the issues start with leadership, yes, I said it coupled with the lack of benchmark processes as to how work will flow through the agency according to industry best practices. Instead, we look for the shiny new penny in Technology, but we don’t change our habits or we have unrealistic expectations thinking the Technology will solve all of our problems. Wrong! As the saying goes, Garbage in is Garbage out.

My philosophy is that Your people should drive your process and your process should drive your software.

My name is Kimberley Fulwood, and I’ve serviced hundreds of clients and helped them to see the big picture while I dig in the weeds with them to uncover the issues and provide solutions that allow you and your team to do what they do best by working smarter, not harder.

My track record speaks for itself: 88% Cash flow increase within the first 30days of implementation; 98% adoption rate to systems & processes within the first 3weeks of roll out; 42% increase in project profitability; performance improvements of 46% & 32% productivity improvements within 3-6mos of roll-out

So, if your current agency management software isn’t giving you the return on investment you first expected or if you’ve asked yourself any of the aforementioned questions and you’re reaching the end of your rope, let’s talk. I am confident that I can turn it all around for you and make you more efficient and more profitable.


Kimberley Fulwood

Kimberley Fulwood

Strategic Operations Consultant